Privacy policy.

INTRODUCTION

This document sets out the privacy policy of Tone Pilates Studio ABN 68 666 588 496. In this policy, ‘We’, ‘Our’ and ‘Us’ means Tone Pilates Studio Pty Ltd (ABN 68 666 588 496) 

Tone Pilates Studio respects your concerns about privacy and takes privacy obligations seriously. This privacy policy document is created to explain how Tone Pilates Studio stores, maintains, uses and discloses personal information.

By providing personal information to Tone Pilates Studio, you consent to Tone Pilates Studio’s storage, maintenance, use and disclosing of personal information in accordance with this privacy policy.

Tone Pilates Studio may change this privacy policy from time to time by posting an updated copy on Tone Pilates Studio website. You agree that it is your responsibility to check the website regularly to ensure that you are aware of Tone Pilates Studio’s most current privacy policy.

WHAT INFORMATION WE COLLECT

Tone Pilates Studio uses the information we collected from you to maximise the Services we provide to you. This information includes, but is not limited to, the following:

  • Name; 

  • Contact information including address, email address, telephone number, social media account information  

  • Age; 

  • Date of birth; 

  • Payment information such as bank account or credit card details 

  • Emergency contact details 

  • Sensitive information such as your health and medical history 

  • Demographic information such as preferences, interests and any other information relevant to customer surveys and/or offers 

  • For employment or other recruitment purposes, the above as well as employment and education details and generally, information relating to qualifications and experience

You are not obliged to provide your personal information to Tone Pilates Studio. However, without certain personal information from you, it may not be possible for Tone Pilates to provide our goods and services to you. 

You can review, correct, update or delete your personal information by either logging into your account and making the changes yourself or contacting us directly to do so. 

HOW WE COLLECT YOUR PERSONAL INFORMATION 

Where possible, Tone Pilates Studio will generally collect your personal information directly from you or from third parties such as the Tone Pilates Studio webpage, app, or other booking system, or when you sign up and/or purchase Tone Pilates Studio memberships and classes.

Tone Pilates Studio may also collect personal information from you via promotional activities, competitions, QR code apps (or other apps required by the government), events, and also from other directly related companies and, if there is prior consent, from organisers of the events Tone Pilates Studio sponsors. We will also collect images, video, and audio of you on our CCTV cameras, and via other photographic means on the public/common areas of our premises.

SENSITIVE INFORMATION

Tone Pilates Studio may collect sensitive information about you and this information will only ever be used for providing our goods and services to you or to comply with government regulations. The type of sensitive information Tone Pilates Studio may collect includes health information, such as injuries, pregnancies and medical histories or conditions that may affect your ability to exercise. 

USE OF INFORMATION

The primary purpose of which we collect, hold, use and disclose information about you is to enable us to perform our business activities and to provide an excellent customer experience to our clients effectively, as well as for the following directly related secondary purposes:

  • Managing your account with Tone Pilates Studio 

  • To improve or customise our products and services; 

  • Send marketing and promotional emails and SMS (short message services) for the purpose of direct marketing. You may choose to cease any such information by unsubscribing at any time.;

  • Contact you for market research purposes or sending you administrative messages, reminders, updates, alerts and other services requested by you;

  • We may provide your information to our third party partners for the purpose of providing goods or services to you; 

  • To comply with legal obligations, resolving disputes, enforce Tone  Pilates Studio agreements with third parties, and record-keeping requirements;

  • To consider an employment application from you and for reference checking; 

  • Any images, videos, or audios taken in our studio may be used for promotional, marketing or training purposes and you may notify us at any time if you do not wish for us to use them  

Tone Pilates Studio will use all reasonable means to protect the confidentiality of your Personal Details while in our possession or control. We will not knowingly share any of your Personal Details with any third party other than our service providers who assist us in providing the information and/or services we are providing to you. To the extent that we do share your personal information with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy. Some of our service providers may be overseas and may not be subject to Australian Privacy Laws. Please contact us if you require specific details.

Any non-personal information, communications and material you send to this website or to us by email, or which we obtain from third parties without promises of confidentiality, may be kept, used and disclosed by us on a non-confidential basis. We are free to use and reproduce any such information freely, and for any purpose whatsoever. Specifically, we will be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose, including developing, manufacturing or marketing products.

SECURITY 

Tone Pilates Studio is committed to ensuring that your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected and have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information that we collect from you. 

However, Tone Pilates Studio cannot guarantee the security of your personal information so you are responsible to maintain the secrecy of your password and account details and how you choose to share them. Tone Pilates Studio will never ask you for your password in an unsolicited phone call or email. 

COOKIES AND LINKED SITES

The technologies we use for automatic data collection on our website include cookies and web beacons. A cookie is a small text file placed on your device. A web beacon is a small electronic file (e.g., clear gifs, pixel tags and single-pixel gifs) with a unique identifier that is used to understand browsing activity. We use data collected through these technologies, which we may supplement with other information such as location, to help us improve our website and to deliver a better and more personalised service.

Our use of cookies: Our websites places small files, or “cookies,” on your device.  Cookies are the most common method to track, personalise, and save information about each visitor’s session. We use cookies to personalise your experience on our website and to promote our Services to you. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly. Please note that cookies may also be used to serve relevant ads to website visitors through third party services such as Google Adwords and Facebook Adverts. These ads may appear on this website or other websites you visit. We do not control these third parties’ tracking technologies or how they may be used. 

Linked Sites. Our website may include links to other websites or content that belong to third parties. We are not responsible for personal information that you voluntarily disclose to such third parties and we are not responsible for third party websites, content or services. You should review the privacy policies associated with those third parties.

YOUR PRIVACY RIGHTS 

You may request to access a copy of your personal information which Tone Pilates Studio holds by contact Tone Pilates Studio using the contact details set out in this document. There is usually no charge; but in exceptional circumstances we may charge but will discuss this with you if those circumstances apply. 

If the personal information we hold about you is inaccurate, you may request rectification. 

In certain circumstances, you may be entitled to ask us to erase your personal information if you believe it is no longer required for the purposes for which we originally collected it for. If we retain your personal information after your Client relationship with Tone Pilates Studio has expired, we will continue to protect the information in accordance with this Privacy Policy. 

CONTACT US

 For further information regarding this Privacy Policy or to make complaint about how Tone Pilates Studio handles your personal information held by us, please contact us at hello@tonepilates.com.au

We take all enquiries seriously and will attend to your question or complaint within a reasonable period of time, usually within 30 days. If you are dissatisfied with the result of your complaint, you may refer the complaint to the Office of the Australian Information Commissioner (OAIC). Please refer here to find more information on privacy complaints.